To Our Patients,
As of Tuesday evening, March 17, the Centers for Disease Control and Prevention have recommended all routine eye care be deferred until further notice in order to slow the transmission of COVID-19 throughout our community.
We will remain available to triage eye emergencies as well as help you with routine matters during this challenging time.
During this period of social distancing and quarantine, we must all do our part by restricting activities outside the home except for getting medical care. If you are scheduled for an appointment, you will be the only patient in the building during your time to keep your exposure to others to a minimum.
To save you time, here are some answers to frequently asked questions:
- Routine Eye Exams:
If you are scheduled for a routine eye examination appointment for the remainder of March and early April, we will reschedule your appointment. As of March 20, 2020, we will begin rescheduling routine eye examination appointments for June 15 and later.
- I need to replace my glasses. What do I do?
Please contact us at 505-892-8411 or via our contact page. We may be able extend your prescription during this time and will help you with your eyewear needs.
- I’m nearly out of contact lenses. What do I do?
Please contact us at 505-892-8411 or via our contact page. We may be able extend your prescription during this time, and/or place an order for your contact lenses and have them shipped to your address.
- I need a refill on the medication prescribed to me by the practice. What do I do?
Please contact us at 505-892-8411 or via our contact page. We can transmit a refill for your prescription directly to your pharmacy so that you have the medication that you need.
- I have an issue. It cannot wait until you can see me in the office. What can I do?
If you have an issue that cannot wait for an office visit, contact us at 505-892-8411 or via our contact page and we will schedule a Telephone appointment with one of our doctors. New Mexico Medicaid, VSP Primary Eye Care, and Medicare allows for this type of care during the pandemic. Other insurers may follow suit and allow for reimbursement of virtual care costs. The consultation must be initiated at your request.
- What about an eye emergency? What can I do?
If you have an ocular emergency, we are, as always, available to help you. Call 505-892-8411 and wait for instructions at the end of the message. Until further notice, our doctors are on call from 9:00am-5:00pm Monday thru Friday.
Drs. Ho, Harrison, and Roverse will do their best to accommodate you in the office whenever possible. If not, we will direct you to the nearest eye emergency facility.
We have asked most of our staff to stay home until further notice to protect our patients, fellow employees and doctors, our community, our nation, and our planet. Despite the financial and emotional hardships this will cause, we ask every one of you to do the same.
Together we will weather this storm.
For up to date news on COVID19 in New Mexico, visit https://cv.nmhealth.org/
The information provided herein is accurate to the best of our knowledge per the date of this memo. Any Information released regarding COVID-19 continues to evolve as events unfold and are subject to change.